Privacy Policy

1. Introduction

Dennyson Care is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our domiciliary care services. We are dedicated to ensuring that your privacy is safeguarded in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

By using our services, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

2. Information We Collect

We collect personal information necessary for the provision of care services and the effective management of our relationship with you. The types of personal information we may collect include:

• Personal details: Name, address, date of birth, contact details.
• Health information: Medical history, conditions, treatment plans, medications, care needs, and other health-related information relevant to your care.
• Emergency contact information: Details of your emergency contacts in case of an urgent situation.
• Financial information: Payment details and invoicing information related to the services we provide.
• Communication records: Correspondence and interactions with our team, including phone calls, emails, or messages.

We collect this information directly from you, your representatives, healthcare professionals, and from other third parties involved in your care, where applicable.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide care services: Delivering the services you require based on your care plan, ensuring our staff have the necessary information to meet your needs.
• Communication: Contacting you regarding your care, appointments, billing, and any other important information related to the services we provide.
• Legal and regulatory compliance: Complying with our legal obligations, including record-keeping requirements and reporting.
• Quality control and feedback: Ensuring the quality of the services provided, and using your feedback to improve our care delivery.
• Payment processing: Managing financial transactions related to the care services we deliver.

4. Sharing Your Information

We are committed to maintaining your privacy and confidentiality. However, there are instances when we may need to share your personal information:

• With your healthcare providers: In order to deliver comprehensive care, we may share relevant health information with your doctors, nurses, or other healthcare professionals.
• With third-party service providers: We may share personal data with trusted third parties who provide services to help us run our business (e.g., payment processors, IT service providers, or legal advisors). These parties are required to handle your data in accordance with our privacy policy.
• With your consent: We will seek your explicit consent before sharing any information outside of the purposes outlined in this policy.
• Legal obligations: We may share your information when required by law or if we believe it is necessary to protect your safety or the safety of others.

5. Security of Your Information

We take the security of your personal information seriously and implement appropriate physical, technical, and administrative measures to protect it from unauthorised access, alteration, or disclosure. We regularly review our security practices to ensure the protection of your personal data.

6. Data Retention

We will retain your personal data for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or for as long as required by law. After this period, we will securely delete or anonymise your personal information unless we have a legitimate reason to retain it (e.g., for legal or regulatory purposes).

7. Your Rights

You have the following rights regarding your personal data:

• Right to access: You have the right to request a copy of the personal information we hold about you.
• Right to rectification: If any of your personal information is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: In certain circumstances, you may request that we delete your personal information, although we may need to retain certain data for legal or regulatory reasons.
• Right to restrict processing: You have the right to request that we limit the processing of your personal information in certain situations.
• Right to object: You may object to the processing of your personal information in certain cases, such as for direct marketing purposes.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used format, and to transfer it to another organisation.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

We may use cookies or similar technologies to collect information about how you interact with our website or services. These tools help us improve the functionality of our site, provide a better user experience, and analyse how visitors use our site. You can manage or disable cookies through your browser settings, although this may affect some features of the website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or industry standards. When we make changes, we will update the “Last Updated” date at the bottom of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your rights, please contact us at:

Dennyson Care

• 318 Olympic House, 28-42 Clements Road
  Ilford, Essex, IG1 1BA
• 0208 504 7844
• info@dennysoncare.co.uk

This Privacy Policy was last updated on 20.01.2025.